Reporting Abusive Behaviour

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Reporting Abusive Behaviour

Postby Kadarn » Fri Jul 03, 2009 4:47 pm

If you witness someone being offensive or in any other way abusing the rules in game, you can report them by pressing F11 on your keyboard. This then creates a log of the player's recent chat, and continues to log it for the next two minutes. It will then store this chat until you submit a ticket.

If you are in the lifestyle world, you will be shown a pop up asking if you wish to submit an abuse report by sending a ticket. You can then be directed to the website where you can raise a ticket and report the abuse. This, combined with the chat log will allow Customer Support to investigate and take any appropriate action.

If you are in a match, you can still press F11 and it will also record the chat, however it willl not create a pop-up, which would disrupt your match. Once the match ends you can then submit the ticket.

• How do I report a player?
To report a player simply press F11 when in game. This will automatically record the text in your chat box for the next two minutes. You will also need to send a ticket and tell us who was offensive/ abusive and when. The link will appear once you have pressed the F11 button. Please provide as much detail as possible. i.e.

Your login ID
Your character name
The character name of the reported player
The nature of the abuse
The exact time of the abuse
How long the abuse goes on for

• How long does the F11 button record for?
The F11 button will record the text in the chat box for the next two minute.

• Where in the game does the F11 reporting button work?
The F11 button works anywhere in the lifestyle or football world.

• What can I report a player for?
You can report a player if they are being offensive or abusive and break one of our game policies.

• Why should I report a player?
Reporting a player is important so we can keep the game free from abuse and ensure fair play. Your feedback is always important to us.

• Do I need to send a ticket?
Yes, you will need to send a ticket. The link to send a ticket will appear when you press the F11 button. Alternatively, you can send us a ticket(with as much detail as possible) via http://footballsuperstars.com/support/ticket/ Please bear in mind any text in the chat box will only be recorded if you press the F11 button.

• How do I send a ticket?
You can send us a ticket(with as much detail as possible) via http://footballsuperstars.com/support/ticket/ Please bear in mind any text in the chat box will only be recorded if you press the F11 button.

• What will happen to the player I reported?
We will deal with the player reported depending on the nature of the offence. We will decide this on a case by case basis but we will not disclose the details to you or any other person. Please do not expect a detailed response.

• How many times can I report a player?
You can report a player as many times as you like. Bear in mind the report must only be if a player is breaking a rule or policy. Do not report someone without evidencs such as a chat log or if you are not sure that he is breaking a rule.

• I pressed F11 but nothing happened. What do I do?
If the button does not work, please try again. You will see a message once the reporting process has started.

• When I press F11, is the current text in my chat box recorded/logged?
The current text will be logged, but anything thereafter will definitely be logged for the next two minutes.

• How many lines of text from my chat box are logged in as soon as I press F11?
The last 15 lines of your chat box will be logged.


Please note that you must submit a ticket in order for us to be able to take action.

This tool is solely for the reporting of abusive behaviour. If it is abused in any way such as repeatedly reporting people when there was no abuse present, then you run the risk of action being taken against your account. The report abuse feature allows CS to deal with offensive and disruptive players swiftly and efficiently. Abusing the feature makes this harder.

Please use it responsibly and help to keep the game a safe and pleasant.

If you are unsure of what constitutes abusive language, please read the following excerpt from the Terms and Conditions:

---------

You agree and undertake that you will not make any Communication or post to or transmit to Football Superstars any statement or material, nor use Football Superstars in any way, that:
• is unlawful or which gives rise to civil or criminal liability;
• promotes any illegal or unlawful activity;
• infringes any copyright or other intellectual property right of any third party or assists infringement or piracy;
• includes any computer virus, worms, logic bombs or other malicious software or technically harmful data;
• is abusive, pornographic, defamatory, discriminatory or obscene;
• harasses any person;
• markets or promotes any third party;
• interferes with another user's use and enjoyment of Football Superstars;
• impersonates any moderator, administrator or any staff or other persons connected with Cybersports;
• infringes upon or violates any third party's rights, including but not limited to intellectual property rights, rights of privacy, including unauthorized disclosure of a person's name, e-mail address, physical address or phone number, and/or rights of publicity;
• includes restricted / password protected content or materials;
• exploits any other person;
• solicits passwords or personal information;
• provides instructional information about illegal activities such as making or buying illegal weapons, buying or selling illegal drugs, violating someone's privacy, or providing or creating computer viruses;
• contains video, photographs, or images of another person without his or her permission (or in the case of a minor, the minor's legal guardian);
• tries to gain unauthorized access to any computer, servers or any part of Football Superstars including its servers, network and the computers of other users;
• tries to gain unauthorized access to any profiles, blogs, chat rooms, communities, account information, bulletins, or other aspects of Football Superstars;
• engages in or solicits commercial activities or sales without Cybersports’ prior written consent such as, without limitation, contest, gambling, betting, sweepstakes, barter, sales advertising, investments and pyramid schemes;
• refers to any material that is inappropriate;
• seeks or attempts to make any arrangement to meet a child under the age of 16 or which may have such a meeting as its object or effect;
• contains any restricted material, including but not limited to passwords, medical information or confidential information of any person; or
• solicits, invites, encourages, advocates, incites or provokes any or all of the foregoing.
Kadarn
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Re: Reporting Abusive Behaviour

Postby Kadarn » Wed Apr 14, 2010 11:42 am

If you wish to report a player for disruptive gameplay, such as deliberate own goals or aiding the opposing team, please submit a ticket as above, including:

The name of the player
The iSpot details of the match in which it occurred
The time in the match at which it happened
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Re: Reporting Abusive Behaviour

Postby Shark » Wed Mar 12, 2014 7:59 pm

Reporting, Investigation and Results:

- Feel free to report any player but please keep in mind that we CAN NOT disclose the outcome of any kind of investigation due the privacy of each account. We don't share any details of an account with another user.

- Do not submit a support ticket and directly request a ban. As stated above "We will deal with the player reported depending on the nature of the offence. We will decide this on a case by case basis."

Gameplay related reports:

- You are free to report a player who is exploiting game mechanics, however, unless it's considered "Cheating" we don't punish a player for exploiting. The leagues/tournaments who have their own rules are managed by league administrators and you should read and understand the rules before signing-up.

- Griefing is taken very seriously and the player who is found to be irritating other players on a regular basis will be temporarily/permanently suspended from the game.

As of Jan 1st, 2017

Gameplay Abuse - Griefing ** Additional Penalties

If you have been reported for gameplay abuse/griefing, it will be investigated by our gameplay abuse department. In case of griefing, penalties will range from "temporary account ban" to "match fitness reset" and "Level/XP penalty". In most extreme cases (scoring own goals on purpose, giving away penalties on purpose etc.) we will apply the Level/XP penalty and your character will lose XP. (e.g. if your character is level 100, after the XP penalty it will be 95). Repeated cases of gameplay abuse/griefing will result in a permanent ban.
Shark
"Winning is habit. Unfortunately, so is losing."

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