Allopass

Website technical support. This forum is only for issues related to the website and not the game.
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The best way to get help specific to your account including your orders is to raise a support ticket. If you have a problem with your account or one of your FSC orders, please raise a support ticket.

Allopass

Postby Clyne » Sun Aug 10, 2014 7:04 pm

It seems to me that Allopass is not working at all
as i have sent a message to the number required for me to get the code but it sends me an me invalid code
i spoken to the customer support and they said its to do with the webmaster
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Re: Allopass

Postby Shark » Sun Aug 10, 2014 7:17 pm

Physico wrote:It seems to me that Allopass is not working at all
as i have sent a message to the number required for me to get the code but it sends me an me invalid code
i spoken to the customer support and they said its to do with the webmaster


Provide more details please (such as; Country of purchase? Has this happened before?, does this persist?, what is the name of your GSM operator? When did you try to purchase?). I am sure you told much more to the Allopass support than you are telling us here.
Shark
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Re: Allopass

Postby Clyne » Thu Aug 14, 2014 7:10 pm

Country is uk
Yes this has happened before and the name of the gsm opertor is 3 i tried today but no luck
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Re: Allopass

Postby Shark » Thu Aug 14, 2014 8:14 pm

Physico wrote:Country is uk
Yes this has happened before and the name of the gsm opertor is 3 i tried today but no luck


Thanks but can you also tell me when this happened, so I can investigate it? Without the date and time (approximately) it is needle in a haystack.
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Re: Allopass

Postby Clyne » Fri Aug 15, 2014 8:14 am

It happened last week friday
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Re: Allopass

Postby Shark » Fri Aug 15, 2014 9:50 am

Physico wrote:It happened last week friday


On Friday, you purchased 6250 credits and you were awarded the credits.

Applied: 08 Aug 2014 13:51:57

Old credits balance: 28
New credits balance: 6278

I have checked all the logs for your IP and there is no trace of another purchase so I don't see what the problem is.
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